With the Mid-Autumn Festival and National Day approaching

Railway transportation is about to enter a peak passenger flow period.

To better provide railway travel information services

To ensure smooth travel for passengers

The railway department will through

Railway 12306 App, WeChat or Alipay, SMS, etc.

Information reminders through multiple channels

Passengers are requested to keep their real and valid mobile phone numbers.

As a means of contact

Current railway

What kinds of travel information services are available?

Currently, for passengers who have registered a 12306 account and passed real-name verification, the 12306 system will send ticket information such as travel date, train number, boarding station, departure time, and waitlist status through the 12306 App, WeChat or Alipay, SMS, etc. When there are less than 3 hours before departure, the 12306 system will also send a train departure reminder.

In the event of train cancellations, seat adjustments, or other changes in train operation status, the railway department will promptly send SMS notifications to the mobile phone numbers registered by passengers. This will allow passengers to obtain train status information as soon as possible, adjust their travel plans accordingly, and ensure a smooth and orderly journey. Passengers can also check the train operation information on the 12306 App before their trip. The "Station Screen" function on the 12306 App will also display relevant train information.

These situations

You may not receive important train SMS notifications.

Some passengers reported not receiving [the message/received].

Train cancellations, seat adjustments, etc.

Important SMS notifications

It could be one of the following situations:

1. I entered the wrong mobile phone number when registering my account.

When registering an account on the 12306 railway system, I entered my mobile phone number inaccurately.

2. When purchasing tickets for relatives and friends, the passenger's mobile phone number was not filled in.

If a passenger uses the 12306 railway system to purchase train tickets on behalf of a relative or friend, the purchaser must add the relative or friend as a "passenger" in the 12306 railway system and fill in the passenger's valid mobile phone number. If the passenger is a minor, an elderly person, or a passenger who does not use a mobile phone, the passenger can fill in the mobile phone number of a guardian or a relative or friend who can be contacted in a timely manner.

If the ticket purchaser only fills in their own mobile phone number in the "Passenger" information, a text message notification will be sent to the ticket purchaser's mobile phone; please be sure to forward the text message to your relatives and friends who are traveling on the bus in a timely manner.

3. After changing the mobile phone number, the information stored in the system was not updated in a timely manner.

If a passenger changes their mobile phone number but fails to update the contact information previously stored in the system, notifications will still be sent to the mobile phone number stored in the system.

4. The mobile phone number provided by the passenger when purchasing tickets offline was inaccurate.

When passengers purchase tickets through offline channels, the passenger's mobile phone number is not verified, or the passenger's mobile phone number is inaccurate.

Two-step verification

Confirm that the contact information on the 12306 railway app is accurate.

1. Verify your own account mobile phone number

Open the 12306 Railway App

Click "My" in the bottom menu bar.

Click on the profile picture on the page.

You can then view the mobile phone number linked to your account.

If the information is incorrect, please click on the mobile number.

Or on the "My" page

Click the settings icon in the upper right corner.

Select Change Phone Number

Follow the on-screen instructions to complete the SMS verification.

You can update the account's linked number.

2. Verify the passenger's mobile phone number

Open the 12306 App

Click "My" in the bottom menu bar.

Click on "Passengers"

Click on the corresponding passenger entry

You can view the mobile phone number registered with the passenger.

If the information is incorrect

You can click on the passenger's name

Or the pencil shape editing button on the right.

Enter the editing page to update the phone number

You can also directly access the phone's contacts.

Import mobile phone numbers

Once you confirm that the information is correct, submit and save.

Friendly reminder: Please verify the mobile phone number you registered with the system to receive train travel information.

We would like to remind all passengers again that the 12306 website (including the mobile app) is the only official online train ticket sales platform of China Railway. It has not cooperated with any third-party platforms or institutions, and there are no extra charges such as ticket purchase acceleration packages, membership fees, or fees for selecting carriages and seats. Changes and refunds will be handled strictly in accordance with regulations, and passenger personal information security will be strictly protected in accordance with the law. Please be sure to purchase tickets through official railway channels, specifically the official 12306 website and the official "Railway 12306" app. (Source: China Railway)