Why are flight ticket refund fees so high? How can we address the issues raised by passengers?

A reporter interviewed a relevant official from the China Air Transport Association (hereinafter referred to as "CATA"). The CATA official explained that domestic airlines currently generally implement a tiered refund fee system. CATA is leading the development of a special group standard for ticket refunds and changes, which is planned to be officially released and implemented this year. The standard will clarify refund and change requirements. All ticketing platforms and official airline channels must proactively disclose refund and change rates, restrictions, and free refund and change scenarios to passengers before they pay for their orders, using prominent fonts, mandatory pop-up prompts, exclusive logos, and prior notifications. This will address the issues of hidden, incomprehensible, and uninformed rules, and ensure passengers' right to know and right to choose.

(Source: CCTV News)